Privacy Policy

Disclaimer
The London Herbalist has the right to change prices and specifications without prior notice. All products shown are as accurate as the website allows. The availability of an item on the website does not guarantee that it is in stock.

Privacy policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We are committed to protecting your privacy and we will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time that are in place.

We collect information for the following purposes:
Processing your order;
For statistical purposes to improve this website and its services to you;
If you consent, to notify you of products or special offers that may be of interest to you.
The type of information we will collect about you includes: your name, address, phone number, e-mail address and credit/debit card details. We will not give or sell your details to any other party for any reason unless you specifically ask us to do so.

The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning, writing or e-mailing us. If you find any inaccuracy we will delete or correct it promptly.

The London Herbalist will use only the methods supplied by you for communication with you (e.g. telephone, mail address and/or by e-mail). You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
Change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any changes to the Conditions then you must immediately stop using the website.

Purchase of products
Orders must be placed by phone or online. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a party procures unauthorised access to any data you provide when accessing or ordering from the website.

For delivery to the UK, orders will be dispatched by royal mail on working business days. We do not dispatch or deliver on weekends and bank or public holidays. Please give as much lead time for an order as possible. When demand exceeds supply there may be a waiting period until your product comes back into stock. We will fill all requests in the order received. Instructions as to where the order may be left in the absence of a signature can be taken.

As per standard distance selling regulations, you have 14 consecutive days after you receive your parcel to raise any issues with your order. After that time, the transaction is closed.

Pricing policy
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges.

Price changes
We may alter prices at any time. We try our best to keep price changes to a minimum but sometime it is inevitable. We will aim to update the web site as soon as possible, but may not be able to make changes immediately. If the price of an item you have ordered has increased we will contact you before charging the additional amount.

Coupons
We may discontinue, or alter our coupons at any point, without notice.

Payment methods
You can pay by via credit / debit card or PayPal.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not the product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Complaints
We always do our best to respond quickly and fairly to any problem relating to purchases from The London Herbalist or the service provided. In the event of a problem, call us straight away and we will do whatever is necessary to resolve it as fast as possible. In normal circumstances problems will be responded to within 24 hours, usually the same day we are notified.

As per standard distance selling regulations, you have 14 consecutive days after you receive your parcel to raise any issues with your order. After that time, the transaction is closed.

The London Herbalist

85 Tartar Rd

Cobham Surrey kt11 2as

Telephone: 07740 426095 Email: dellna@thelondonherbalist.com 

Privacy and Cookies

The London Herbalist is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

You can visit our websites without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see our cookie policy for detailed information).

If you do submit personal information by ordering products or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with The London Herbalist.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our websites and when you generally use our products and services.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, telephone number, email address or other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.

How will we use your information?

We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).

We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).

To update your marketing preferences please email dellna@thelondonherbalist.com and quote your mobile and/or order number in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email).

When will we disclose your information to others?

Please note that The London Herbalist does not sell or pass your personal information to third parties unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.

For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service.

The London Herbalist may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to us (on the The London Herbalist instagram page, for instance) will be shared under the terms of the relevant social media platform (e.g. instagram/ Facebook / Twitter) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: dellna@thelondonherbalist.com or The London Herbalist, 85 Tartar Rd, Cobham Surrey KT112AS. 

Please quote your name and address together with your mobile and/or order number (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

The London Herbalist recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. The London Herbalist is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard SSL certificates to provide encryption of data in transit, for example, all access to The London Herbalist’s website is covered by HTTPS.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. The London Herbalist cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Privacy Support

The London Herbalist reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.

If you have any enquiry about The London Herbalist privacy policy or practices, please write to: The London Herbalist, 85 Tartar Rd Cobham Surrey KT112AS or send an email to: dellna@thelondonherbalist.com

Monitoring and or recording of all your Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of The London Herbalist’s website, to ensure effective systems operation and in order to prevent or detect crime.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site or by clicking ‘I accept’, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We collect information through cookies to ensure the content of the website and the website pathways work as effectively as possible. We use the following cookies to help us achieve this:

• Strictly necessary cookies. These are cookies that are required for the operation of our website and are completely anonymous. Below are examples of when or why we will use these cookies:
• to help the website to function and enhance the look and feel of the website;
• To ensure you are always provided with a quick and responsive browsing experience;
• our web servers to respond to your actions on the website or browsing the website. The website would not be able to work without it; and
• they also help to improve navigation around our website and allow you to return to pages you have previously visited.
• Analytical/performance cookies. Allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works. Below are examples of when we will use these cookies:
• statistical information and log data about the number of visits to certain pages on the site;
• the pages you viewed and activities you carried out during your visit;
• the time and date of your visit;
• the duration you stayed on a certain page; and
• the path taken whilst on the site.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. Below are examples of when we will use these cookies:
• as soon as you visit the website, a cookie on your device will identify you have returned to the website and record your preferences;
• remembering your choice of language or region; and
• when submitting a comment to one of our blogs, the information you enter is remembered in order to make it easier for you to comment next time.

Please note that the above list is not exhaustive. By using our website you agree to us placing cookies on your device (phone, android, computer, mac etc.).

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How do I turn cookies off?

If you want to delete cookies that are already on your device you can do this by deleting your browser history or visit www.aboutcookies.org. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We may change this Policy from time to time as a result of changes required by its insurers, for operational or administrative reasons or in order to comply with changes in the law.